Web Hosting FAQs

Web hosting – Frequently asked questions at HostXNow

The most popular web hosting FAQs

Here we have listed some of the most frequently asked questions by our customers…

What is…

What is Web Hosting?

Web hosting allows you to publish your website. You will need a web hosting service to host your site so people can view it online. A web hosting service is usually the very first type of service to be used by someone new to hosting websites.

You do not need any technical knowledge to use web hosting, thanks to us making our web hosting services accessible to everyone. We include the favourite cPanel Web Hosting control panel, making it easy to manage your domains and web hosting in one place. All support is included in the monthly or yearly cost of the web hosting plan you sign up for.

HostXNow’s Web Hosting plans are easy to use; a total beginner can have a website up and running within 10 – 20 minutes. We have plenty of online tutorials and guides to help you get started; you may even contact technical support, and while you are paying us for the hosting service, we are not your web designer. That said, we will try to help you as best as possible and at no additional cost. But we provide you with all the tools for free, so you can create any website that you like; you are only limited by your imagination.

What is Shared Hosting?

Shared Hosting is the cheapest type of hosting as it is hosted on dedicated servers. Our Web Hosting service is hosted on High Availability Infrastructure; thus, it has a higher cost.

If you are new to website hosting or on a tight budget but want the best overall pricing and performance, we recommend using our Shared Hosting service, which uses the latest NVMe SSD to ensure your site load as fast as possible! However, if you are not on a tight budget and want the best uptime possible, please use our Web Hosting service, which uses High Availability Infrastructure.

What is cPanel Hosting?

cPanel hosting is Web hosting powered by the most loved web hosting control panel called cPanel.

There are other control panels which some hosting providers use. Still, they are not as popular, making it difficult to migrate your websites to other hosting providers if needed. For example, your hosting provider has poor performance or poor website uptime, and you need to move your site to a different web hosting provider. Using a web service powered by cPanel Hosting ensures you can migrate your website to a different provider more smoothly if needed, thus giving you more freedom.

cPanel is tried and tested and has the most commonly used features in the web hosting industry, and that is why cPanel is our preferred choice when offering a web hosting control panel. We do not use free control panels as other providers do. cPanel is a commercial product, and we believe it is worth every penny. We know you will love cPanel!

What is WordPress Hosting?

There are different types of WordPress Hosting that some providers now offer. In short, it just means you are set up on a WordPress CMS immediately without having to install WordPress software the manual way, e.g. uploading the files to an FTP account and setting up MySQL databases manually, etc.

Some marketing terms used now are WordPress Optimised Hosting and Managed WordPress Hosting. The former is what HostXNow offers, which means the server is configured/optimised to run WordPress at its best, which is all you really need.

The latter usually claims the provider will 100% manage your WordPress CMS for you, e.g. make sure all plugins/themes etc., are up to date, but be careful because many providers will do that on WordPress Optimised plans too. Web hosting providers do not usually help customers update content on pages for WordPress CMS regardless of whether the customer signed up for a hosting plan called “Managed WordPress” or not.

Updates for content are supposed to be done by the website owner/designer/developer. A web host may use the term Managed WordPress to get you to sign up. After you have signed up with them, they may ask you to pay hefty fees to them so that you can get the content updated on your site. It would probably work out cheaper to pay a web designer/developer if you do not have the time or are just not confident enough to carry out such work.

What is Cloud Hosting?

Cloud hosting is different to traditional hosting, where data is hosted on a single server like with a VPS or Dedicated Server. With HostXNow’s Cloud Hosting (also advertised as Web Hosting, NVMe SSD Hosting), your data is replicated on three physical machines in the datacentre. This way, there is less chance of any data being lost due to hardware failure.

HostXNow will not over-allocate resources; RAM and CPU are guaranteed as they are with a dedicated machine. Our Local NVMe SSD disks guarantee the highest I/O.

We can also have resources of up to 8x vCPUs, 32 GB RAM and a massive 640 GB NVMe SSD storage per server. We can offer this due to using the largest network in Europe (OVH).

The network we use also has a massive 640Gbps DDoS protection which protects all of our servers, and we do not charge our customers for DDoS protection. The highest amount of DDoS protection is included with every hosting plan at no extra cost to the customer.

What is SSD Hosting?

While we could write a massive technical explanation about SSD, we will go for the short and sweet approach here. In short, over the past few decades, the drives used in computers have been SATA and, more recently, SAS (slightly faster than SATA). Still, for the past several years, the latest and greatest drives are SSD which have come down a lot in price over the past few years, which is why now a lot more providers are starting to use SSD for their Cloud Hosting plans.

There are no moving parts in SSD, meaning less chance of data loss, but more importantly, because there are no moving parts, the read/write speeds are hundreds of times better. Because of the increased read/write speeds make things run faster, e.g. MySQL queries, and allow things like cronjobs, e.g., WordPress, to finish more quickly.

But of course, a provider using SSD alone does not guarantee customers will benefit much if the providers limit the read/write speeds, which the provider usually does for Web Hosting and Reseller Hosting by using CloudLinux LVE to restrict the disk Input/Output. The default CloudLinux limits are typically set to 1MB/s, and while that was sufficient many years ago, these days, a lot more is needed these days, and that is why we offer the highest disk Input/Output around up to 50MB/s thus, that is 50x (fifty times) faster compared to our competitors.

Enjoy the speeds from our ultra-fast Local SSD to load your websites blazing fast! Your customers will notice the decreased page load time when they load pages from your site hosted on our hosting infrastructure.

UPDATE

We upgraded our Web Hosting plans using SSD to NVMe SSD! See the NVMe SSD Hosting tab for more details.

What is NVMe SSD Hosting?

Same as our SSD Hosting explanation, with the difference being that NVMe is up to 6x faster than SSD.

We now offer NVMe SSD on our Web Hosting plans which use the even newer, faster storage NVMe. Like traditional SSDs, NVMe is based on Flash memory. However, PCIe-based SSDs can avoid the SATA interface, which has become a bottleneck. Unlike SATA SSDs, PCIe technology allows NVMe SSDs to work up to 6 times faster, resulting in better read/write bandwidth.

Enjoy the speeds from our ultra-fast Local NVMe SSD to load your websites blazing fast! Your customers will notice the decreased page load time when they load pages from your site hosted on our hosting infrastructure.

Want to use NVMe SSD with a lot more Disk I/O? Try our Semi Dedicated Hosting plans

We also offer Semi Dedicated Hosting service which allows you to use up to 250MB/s Disk I/O.

What do Backup Hosting, Storage Hosting, and Offsite Backup mean?

Backup Hosting can be used to backup all sorts of data, whether that be to make a backup of all your important data on your PC using a service like OneDrive or GoogleDrive, which are Cloud-based. However, there are limits to using services like those – they are not suitable to back up large amounts of data due to the file restrictions they have, e.g. cannot upload a file which is larger than 3GB in filesize, i.e. you could not upload backups of servers or large websites.

HostXNow is different because we have the tools set up to allow you to upload anything you like; you are only limited by the disk space included in your plan when you first signed up with us. If you wanted to back up 100GB or even 4TB of data, then you could. You pay for the space, and we believe you should be able to use it however you like and be not restricted in any way.

Please note: you do not need to signup for this service when using any of our hosting services as all data is backed up by the same Server Backup service, which we even offer to those who host their data at different hosting providers. However, even though we backup all data for our customers, we still recommend our customers to make their own backups every so often, for extra peace of mind. No person or business should rely 100% on one provider for backups. There is just no way a provider can guarantee 100% to keep a copy of your backups. They can only try their best to keep backups in case your primary data is lost. For example, some hosting providers have their own backup systems but also back up their data to our Server Backup service, so they have a second set of backups to fall back on should their primary backups not be usable.

If you would like to back up your data, including websites/servers, and use a primary or secondary backup service, then we are an excellent choice! We include lots of blazing fast storage for very affordable pricing. 

Again, using our Backup Server service is unnecessary if you have any hosting services with us. Of course, we can create custom backups for you on your VPS or Dedicated Server.

Other FAQs…

What is Anti-DDoS, DDoS Protected or DDoS Protection?

The chances of being targeted by a DDoS attack are high, and numerous attempts.

A DDoS attack aims to render a server, service or infrastructure unavailable by overloading the server’s bandwidth or monopolising its resources to the point of depletion.

During a DDoS attack, many requests are sent simultaneously from multiple points across the internet. The intensity of this “crossfire” makes the service unstable or unavailable even worse.

What we offer to protect your services

To protect your servers and services from attacks, we make use of the OVH network, which offers a mitigation solution based on VAC technology – an exclusive combination of techniques to:

Analyzing all packets at high speed in real-time
Vacuum your server’s incoming traffic
Mitigate, i.e. singling out all the illegitimate IP packets, while allowing legitimate ones to pass through

Our DDoS protection covers all types of attacks from L3 – L7.

“It’s not a question of knowing if you need anti-DDoS protection but rather when you will first be the victim of an attack. OVH is committed to protecting your project 24/7 against any DDoS attack, regardless of duration or size.” – Octave Klaba, OVH CTO.

These are some reasons why we use the power of the OVH network to host our infrastructure.

What are your hosting CloudLinux LVE limits?

We offer far more server resources than other web hosts, so your websites will have much more stability and better performance when hosting your sites with us!

It does not matter what fancy name a provider gives a plan; it mostly comes down to the CloudLinux settings a provider use and the amount of resources the provider allows you to use. We offer more server resources at more affordable pricing. We offer up to 12 GB RAM, 8 FULL CPUs and a massive 250 MBPS IO on our Semi Dedicated (most web hosts only provide 1-2 MBPS IO). Try us, and you will not be disappointed! We will give you a full refund if you are unhappy with our service.

HostXNow allows much higher resources to be used for your sites, as can be seen below. You can confirm this by checking in cPanel – Metrics – CPU and Concurrent Connection Usage.

You can check the limits we have at What are your CloudLinux limits set for your Web hosting and Reseller hosting plans?

What server locations and data centres do you offer?

We use the largest network in Europe to host you closer to you or your website’s visitors, ensuring you get the fastest response times possible no matter what project or site you are hosting. Our Test IPs can be found on our Hosting Network page.

Our current available locations are:

London, UK

Web HostingSemi Dedicated HostingReseller Hosting  | Enterprise Reseller HostingVPS Hosting | Dedicated Servers | Server Backup

Vint Hill, USA

Web HostingSemi Dedicated HostingReseller Hosting  | Enterprise Reseller HostingVPS Hosting | Dedicated Servers | Server Backup

Gravelines, France

Cloud VPS Hosting | Dedicated Servers

Strasbourg, France

Cloud VPS Hosting | Dedicated Servers

Frankfurt, Germany

Cloud VPS Hosting | Dedicated Servers

Warsaw, Poland

Cloud VPS Hosting | Dedicated Servers

Beauharnois, Canada

Cloud VPS Hosting | Dedicated Servers

Sydney, Australia

Cloud VPS Hosting | Dedicated Servers

Singapore, Singapore

Cloud VPS Hosting | Dedicated Servers

Do you include cPanel Backups?

Using our Server Backup service, we back up all cPanel accounts of our hosting services Daily and Weekly; Monthly backups are retained for up to 3 (three) months for extra peace of mind.

Of course, we can create custom backups for you on your VPS or Dedicated Server too.

Can you migrate my websites to HostXNow? If so, how much?

Yes! We can migrate all of your cPanel hosting accounts free of charge from your previous web hosting provider to HostXNow. The migration would include all your cPanel settings such as FTP accounts, mail accounts & settings, databases, subdomains and other cPanel configurations, basically everything! So if you are experiencing poor service with your current web host, rest assured knowing that you can quickly move to us anytime. As we have you covered, you no longer have to put up with your current poor-performing web host!

cPanel to cPanel transfers are 100% free, and we can transfer as many accounts as you like. We do not limit you to, e.g. 10 or 30 transfers as most other providers do. If you are moving from a different panel and your sites are fairly small, we can transfer them for free.

What are the primary hosting features you offer?

We include many add-ons with our cPanel control panel for FREE, the most notable being an Auto Installer called Softaculous. Softaculous contains a huge bundle of scripts which automate the installation (and update of) modern web applications. We include all the most popular software, such as WordPress, SMF, Dolphin, MyBB, Drupal, Joomla!, Tiki Wiki CMS Groupware, Oxwall, Geeklog, PHP-Fusion, Moodle, ClipBucket, WHMCS, and Magento, to name a few.

But that is not all; our servers run on AlmaLinux 8 and CloudLinux to allow your websites and projects to run as fast as possible in the most secure environment. Application-based support includes LiteSpeed with LSCache/LiteMage), PHP version Selector (5.6, 7.0, 7.1, 7.2, 7.3, 7.4, 8.0 and 8.1), MariaDB 10.6 (MySQL) , PostgreSQL, Perl, and BIND (DNS). Email-based support includes POP3, IMAP, and SMTP services. We also include unlimited FREE SSLs for all your domains, thanks to our integration with Sectigo (cPanel) and Let’s Encrypt.

In short, whether you want to host multiple websites with our Shared Hosting plans, host numerous cPanel accounts (separate cPanel accounts) under one of our Enterprise Reseller Hosting plans, or if you want to host multiple Reseller accounts on our VPS Hosting packages, you can do all this with ease on any of our platforms powered by cPanel/WHM Web Hosting control panel.