Privacy Policy
We are committed to protecting any data that we collect concerning you

Privacy Policy

Information collected by HostXNow

Upon registration, clients will be asked for personal information which includes but is not limited to Name, Email Address, Postal Address, Telephone Number, Mobile Number and Date of Birth. By entering these details, HostXNow is able to provide services to the client.

HostXNow also logs Internet Protocol Addresses (or IP Addresses), a number which can uniquely identify a specific computer or device on the internet. The HostXNow Billing & Support System ( https://www.hostxnow.com/clients/) uses cookies to help establish a session between the client's web browser and HostXNow's system.

How information is used by HostXNow

Personal information collected by HostXNow upon registration is used for:

  • Administrative purposes - For use on invoices and accounting records
  • Fraud prevention and security - For the safety of HostXNow and HostXNow clients
  • To contact a client regarding a billing or technical support issue

Internet Protocol (IP Addresses) collected by HostXNow are used for:

  • Security - For validation that the IP is the same, or from the same ISP as client registration
  • Support - To aid technical support, for instance if a client appears to be banned on the HostXNow Firewall

Information Sharing

All information collected by HostXNow is confidential. HostXNow will not share your information with a 3rd party under any circumstances, except where required or permitted by law.

Where HostXNow believes the client may be in breach of any law of England and Wales, HostXNow may use a client's personal information to inform relevant 3rd parties such as employer, school email/internet provider and law enforcement agencies.

Request of information

Under the Data Protection Act (1998), clients have the right to request a copy of personal information HostXNow has stored, and to have any inaccuracies corrected.

To request information, HostXNow charges a £10.00 administration fee and requires two pieces of approved photographic identification, one of which must include the client's registered billing address. Information requests should be sent to:

Data Protection Officer

HostXNow

582-586 Kingsbury Road Birmingham, B24 9ND

Or alternatively, email [email protected]


Interested? If you have any questions or would like to provide us with some feedback, please Contact Us.