HostXNow billing department automatically sends out an invoice 14 days before it is actually due. This gives the client plenty of time to look, respond, and act upon the invoice. It is optional to pay the invoice but note that unpaid invoices will result in the suspension of services.
We may also manually generate invoices upon request from a client if he/she wants to add funds and cannot do it manually OR if a previous hosting account has been suspended and the client wants to come back to us without having to make a brand new order.
If you have any further questions, please contact our billing department and ask for assistance.
If you need to cancel your service(s) for any reason, it’s rather simple to do. Follow this step by step procedure and we hope you enjoyed your service(s)!
STEP 1: Go into our Billing/Support panel. Click Services, then My Services.
STEP 2: Press ‘View Details’.
STEP 3: Mouse over ‘Management Actions’ and you’ll see Request Cancellation. Click on Request Cancellation.
STEP 4: Provide a reason for your cancellation and the type – Immediate or End Of Term.
Be aware that this does not cancel your Paypal subscriptions, these have to be cancelled manually through Paypal, which you can do on your end.
If our services did not exceed your expectations, you can request to receive a full refund within the first 30-days. After this period, even if you have prepaid for 12 months, you can still request a refund for the unused portion of your contract (Excludes the current billing cycle).
The refund amount will be calculated by the contract length, minus the number of months used, less any additional services or over-usage and free domain costs.
Domain Registration fees are non-refundable as per our Terms and Conditions – Please note that refunds will not be eligible for any account that is terminated due to violating our acceptable usage policy and Terms of Service.
You can pay using PayPal and Debit or Credit Card, processed through PayPal to ensure your security and privacy.
We do not tolerate any form of chargebacks. If any chargebacks have been made against HostXNow, the account in question will be closed and all hosting accounts will be suspended until the issue is resolved. During a chargeback period, a client MAY NOT ask for a backup of their accounts or ask for any form of technical related support from our staff.
We do not tolerate any form of chargebacks. If any chargebacks have been made against HostXNow, the account in question will be closed and all hosting accounts will be suspended until the issue is resolved.
During a chargeback period, a client MAY NOT ask for a backup of their accounts or ask for any form of technical related support from our staff.
We will try to work with you to fix all wrongs but a chargeback is an unwanted and unnecessary procedure to handle billing-related issues. If you have any questions about how we handle chargebacks and what you can do, please contact our billing department for additional help.