We are a reputable UK Web Hosting business, based in Birmingham, United Kingdom with several in-house staff who take care of customer related queries, and as we offer realistic pricing for our hosting packages, it makes them affordable web hosting plans for all types of businesses and individuals no matter the kind of project it is.
Because a lot of providers are not transparent with the limits that they offer (due to them not providing a generous amount of resources as we do), we decided to display instead all of the restrictions for every web hosting plan that we offer, so you know what exactly you are paying for, rather than we try to gain you as a customer by using deceptive marketing tactics with terms like unlimited hosting or unlimited web hosting. We all know that a hard drive with infinite disk space does not exist and is just not possible, and being as drives/storage is one of the most expensive resources for a provider there is even more reason not to mislead anyone. Doing so only causes instability and performance issues for both the provider and their customers once the provider grows big enough! We only use the fastest SSD NVMe drives/storage, and because of this, we have to charge realistic prices which are reflected in all of our cPanel hosting services to ensure that every customer of ours receives the best service possible. We use the same fast SSD hosting specs for all of our other web hosting services too like WordPress Hosting, SSD Reseller Hosting, UK Managed VPS, Cloud Servers and Dedicated Server Hosting packages. We only offer the best - guaranteed!
As a small business (which is a good thing in the Web Hosting industry!), we pride ourselves on providing a more personal service by going the extra mile for each of our customers. Our support ticket system is the fastest and most efficient way to resolve any issues you may be experiencing with your custom scripts, not repeated downtime or slow performance that you may have had to put up with other web hosting providers in the past. The networks and hardware we use are excellent which helps us provide you with the best server uptime and website performance possible. Our TRUE cloud-based web hosting infrastructure is the best around utilising the very best and latest technology.
We are all about offering you the fastest hosting
hence our "Think Fast! Host With The Fastest"
. We are here to help make sure your website runs as fast as possible. Try one of our fast hosting
services from our homepage and you will not be disappointed.
For the month ending 1st March 2019, our average support response time was 7 minutes for escalations, but most importantly, the average resolution time was 1 hour. Please note that these times are including very complicated issues for 3rd party script issues that are not usually supported by most providers, because as we said, we do go the extra mile! For less complex problems you can expect a response or even resolution within just 10 minutes, which is, of course, just awesome!
We can achieve this by only hiring well-trained expert support staff; you will always be dealing with the highest level support person. We do not waste any time assuming that the issue may be something on your end; instead, the problem is immediately investigated to check and verify that every part of your service is working correctly first. We also use a web-based messaging system, which means we can receive your messages faster than e-mail. All of these things help make HostXNow's problem resolution times one of the fastest in the business.