I. All our signups go through a stringent fraud detection process. Our verification department would cross-check all the information given during the signup. This is done to establish that the account holder is aware of what they have purchased as also the fact that the signup has been made with their knowledge. All the accounts are setup only after confirming the genuinity of the signup.

2. Payments: All charges are shown in GBP i.e. ££ .. Payments are to be made in GBP. We accept the following types of payment:

» Debit/Credit Card (VISA, MasterCard, American Express, Discover, Switch/Solo, UK Maestro)
» PayPal

3. Billing Cycles -

We accept monthly & annual payments.

4. We require a written authorization in the form of an email for requests to change billing cycles, contact email address & cancellation / termination of services. Requests on live-chat or the toll free number for the same would not be accepted.

5. We send renewal reminders 10 days (Ten) before the actual renewal / due date. This is done so that our clients get enough time to arrange for the funds required. A second reminder is also sent before the actual due date. The third & final reminder is sent on the day of renewal itself.

6. A grace period of 5 days is given to all accounts. The hosting service is suspended on the 6th day of the account being past due. A notification email is sent informing the customers about the hosting service being suspended.

7. We allow up to 15 (fifteen) days after the account has been suspended for the renewal to be paid. The account is terminated once this period of 15 days is over. Under no circumstances would a backup be provided to the client.

8. We have a 30-day money back guarantee period within which the customer is free to cancel their service & claim a refund of the charges paid. However, domain registration charges, domain transfer charges, vps & dedicated servers do not come under the purview of this 30-day period. All additional features added to an account are charged according to the Billing Cycle. Additional items are non-refundable. The refund does not cover the followings:

» VPS Servers
» Dedicated Servers
» Domain Registrations
» SSL Certificates
» Dedicated IP Addresses
» Additional Add-ons
» Any additional over-usage
» Any control panel charges / anti-virus program charges

9. If the domain registration expires due to auto-renew being disabled, please notify us immediately and we will try our best to renew the domain name for you. However should it come to the time when the domain has already been pushed into the redemption period then you will be responsible for the one time payment of redemption fee & the renewal charges of the domain to renew your domain (this is the amount charged by our registrar, eNom).

10. A pro-rated refund is given in case of cancellations within the next due renewal. Only charges for the un-used period would be refunded. If the cancellation request is received within six to zero days before the renewal date, this cancellation request will be effective on the following billing cycle and charges for the current month will apply.

11. Charge Backs: HostXNow does not allow charge backs to occur to its merchant accounts and contracts with VISA/ MASTERCARD International, American Express and its Discover Financial services. It is not recommended to initiate a charge back hence customer agreed to the billing policies (this document) and the terms and conditions as outlined in this document and HostXNow will use this document and customers agreement at the time of the order to wholeheartedly fight a charge back and/ dispute.

If the customer has supplied a valid reason for a refund, HostXNow will gladly apply this refund only if the requirements specified above are met.

Any dispute/ charge back attempts will immediately result in suspension of the web hosting account and another charge will be applied to the customers credit card under the same order/ authorization number. Any customer, who provides a credit card charge back in response to a bill and/or order placed at HostXNow, will be subject to collections and legal action.

Charge backs are never an acceptable means of attaining a refund. By ordering an account you are bound by these terms and conditions and must follow and agree to them. The following amounts will be applied for all charge backs: £25.00 Charge back processing fee, £100 penalty for charge back usage. In addition if collections action is required a 22% collections fee will be assessed as well for the total amount.

12. Accounts terminated due to any hosting violation, breach of our policies (TOS & AUP) are not entitled to any sort of refund what-so-ever. Instances where hostxnow.com has had to delete or terminate accounts (after having evidence to substantiate the charges / violations) due to complaints of copy-right infringement, internet watchdog complaints would also not be entitled for any refund at all.

13. Billing Information: You can update your billing information from the Members Area. If incase , you do not have the access to change for some of the information, you need to contact our Billing Department via Helpdesk & the changes would be done in 24 hours. Periodically it may become necessary for us to contact our customers regarding account status. If the information provided to us is not current, it may lead to a failure to receive notices. Customers are solely responsible for keeping all personal and billing information current at all times. We are not responsible for actions that are taken as a result of a customer's failure to respond to our notices.

14. At any point of time, in cases where compensation has to be given for not having been able to provide the services guaranteed on the website, the amount would not be more than 1 month's hosting fees.

15. Only first time sign-ups are eligible for refunds & the 30-day money back guarantee period.

Please email billing@hostxnow.com for any further queries or clarifications.

Terms and Conditions - HostXNow.com Terms of Service.
Biling Policies - HostXNow.com Billing Policies.
Privacy Policy - HostXNow.com Privacy Policy.
Service Level Agreement - HostXNow.com Dedicated Servers Service Level Agreement.
VPS Rules Guidelines - HostXNow.com Rules and Guidelines for VPS Hosting clients.
Legal Information - RemoteFTPStorage.com Legal Information.